1. PASSWORD HELP

What I thought was my CCIL password doesn't let me set up Outlook for my new software. Can you help me reset it? It's been a while since I used my email account and it looks like it may have expired.

To help a person with his password Help Desk need to call him up, find out what password he wants, and then issue him the new password of his choice.  A call or email to the registrar with the new user Id or Password is needed to have the account reinstated.

2. NEW MEMBER

Please reinstate us for CCIL Internet service.

Talked with the caller and agreed to enter the family on CCIL and send them our welcome 5 page letter of explanation and instruction.

3. HOW TO TURN ON COOKIES

How do you turn on cookies for a web page I was viewing?

A web search for instructions at "http://www.iaccorp.com/cookie.htm" should be helpful. The instructions covered several browsers that most members would use today.

4. COMPUTER TRAINING

We recently got my mother in law set up with the internet, so she could correspond with her son that is overseas in Iraq. She is not real familiar with the computer, so I was looking to sign her up for a beginner course. Do you offer anything like that? If not, do you have any suggestions as to where I could send her?

Get in touch with the new West Chester Senior Center.  They have equipment and classes for all levels of computer learners.  CCIL provides only the ISP (internet Service Provider), but no classes. Check your local library. They may have equipment and mentor available.

5. DROPPED CONNECTIONS

I wonder if other folks are having a problem with dropped connections?

Reasons for Dial-UP Dropped Connections

Several things will cause a connection to be dropped in as little as a few seconds to several minutes.

·     User modem is making a K56flex connection instead of a V.90 or V.92 connection. See the K56flex Troubleshooting page.

·     Modem drivers may not be up to date or not installed correctly. Most new V.90 or V.92 modems are software modems, and rely on the driver programs installed on your computer to perform properly. Check the modem vendor Web site for updated drivers and installation instructions. Note: The correct drivers are a must; Do not install drivers unless you know for certain that they are for your specific modem or your modem may cease to work at all.

·     If call waiting is an included telephone service and it is not turned off during your dialup session then an incoming call may cause your modem to hang up. The tones that call waiting produces will usually be treated as data errors and the connection will be lost.

·     The residential phone line in use may have too much line noise to support data connections. If you suspect this to be the cause (we suggest all of the above solutions be exhausted first), the local phone company can perform a line check.

What causes Frequently Dropped Connections?

Frequently dropped connections may be caused by one of the following occurrences:

Idle time-outs 

If no information is being sent or received, RAIN will drop the connection after about 20 minutes. Your Web browser, email program, dial-up connection software and modem may have similar idle time-outs.

Call Waiting

If you have Call Waiting activated and someone calls you while you are line, you may lose your Internet connection. Disable Call Waiting while you are online.

Currently logged in 

You are only allowed 1 login per username at a time.  If you are already logged in, any additional attempts to login using the same username will be immediately dropped.

Noisy phone line 

If there is static on your phone line, the modem will drop the connection speed until it finds the best speed it can maintain.  This process will sometimes drop the connection.  Also check the phone cord between your computer and the wall jack.  Other devices such as other phones, answering machines and fax machines, may cause phone line interference.

Current modem software

Make sure you have the most current version of the software for your modem installed on your computer.  Identify the brand of modem and go to their website to determine the most current version of the software.

The website listed below provides more detailed explanations of these errors and possible resolves.
http://www.modemsite.com/56k/dunserror.asp

6. COMPUTER PROBLEMS

My dialup is not working, but my modem detects dial tone. Didn't check if he had the modem sound cutoff. Check modem settings and it seemed OK.

An error pops up about network settings. I called Comcast Customer Service that had me to run “inetwiz” to setup network. They also suggested installing a network cable to the Comcast modem. This computer doesn’t have a network card.

1. Delete the CCIL Dial-up connection and then start with a new connection for CCIL. 

2. If that fails, try deleting the modem in Control Panel.  Then reboot the computer and allow Windows

 to detect the modem and set it up. 

3. Install a fresh Windows XP operating system. Do not do a Repair.

7. THUNDERBIRD  

We contact (try anyway) CCIL users with overflowing mailboxes. One subject that comes up repeatedly is spam.

There are alternatives to popular applications including Mozilla's Thunderbird email program. Using "adaptive junk mail filters” plug-ins, which is more adept as you designate more and more messages as junk. To learn more about Thunderbird, clink on this web link Mozilla.com .

8. LinuxForce Spam Controls

Everyone has the same problem. The never ending SPAM issue that we all face when we go through our email.

SPAM controls that LinuxForce has installed on our servers are properly configured. LinuxForce recently sent out a press release about their SPAM controls. April,4^th,2006

" ... 'We developed LinuxForceMail(SM) as a multi-tiered, anti-abuse service to block and remove as 

much as 99.4% of unwanted e-mail'"

There are two parts to the anti spam architecture we have set up.

First, we try to get rid of as much spam as possible based on heuristics of known spam patterns 

during delivery attempt itself, before we actually even look at the email itself.  Then we content scan

 the rest. Content scanning is expensive, unfortunately (in CPU/RAM if not dollar terms), and CCIL 

just can't afford it.  So, you do have the heuristic approach already, which does a fairly good job - 

we reject more mail than we accept at CCIL, eliminating probably 8 or 9000 spam per day. 

Unfortunately, without content scanning, we won't get all of them. Every user has access to both

  .forward and .procmailrc files, so they can manage things like blacklists and so forth on their own.  

When we migrate to new hardware, We fully intend to add content scanning to the list of anti-spam 

measures for CCIL.

9. DISABLED ACCOUNT

I am having problems when trying to connect to CCIL. I dial, get connect, but then get an error 

when verifying user ID or password. What I thought was my ccil password doesn't let me set up

 Outlook. Can you remind me or help me reset it?

Your account was disabled because of overflowing Inbox. We were unable to confirm your contact information so we sent you a series of emails asking you to confirm or correct your contact information. When we received no response we assumed you weren't using CCIL anymore and disabled your account.

10. CELL PHONE

I am hoping to use my cell phone as a modem for my laptop. Apparently there's software that I need to do this. Would I be able to use CCIL directly, or will I need to go thru another service?

I have not tried this, but if you will go to:

http://www.futuredial.com/Products/snapdialer/P_SD.aspx , I think you will see a possible answer to your question.  If this ad would be useful to you, please send me a note back.  I'm curious, too.  There are several references in "Google" concerning "Using a cell phone as a modem for laptops....

11. CAN NOT DELETE MY EMAIL

I have recently been purging my files and have deleted a significant number of them and am surprised that my mailbox size has not declined at least a little. (This is for WebMail only.)

Your mailbox is 25-MB which takes too much space on the mail server.  You are getting this email because you have more than 20 MB of email stored on the mail server.  Most IPS's have a 5MB to 10MB quota size.

Have you clicked on 'Expunge' after deleting emails?

    Delete  = put in trash

    Expunge = empty the trash

Please clean up your mail box to free some space. If you don't know how to purge your email folders, please send an email to help@ccil.org and ask for instructions. They will be emailed to you. Thank you for your cooperation.

12. WINDOWS XP SETUP

How do I setup my Windows XP account on CCIL?

Go to http://www.ccil. org/ppp/winxp.php and click on the "CCIL Email Letter.”

13. HOW TO SETUP MS OUTLOOK Mail

Please, send me instructions how to setup using MS Outlook.

Go to http://www.ccil.org/help/email.php to find useful links to set up your CCIL account.

14. SPAM POLICY

Our SPAM Policy is still evolving.

We need to address the issue of leaving the mail on the server.  As long as users have the luxury of 

leaving it there, they will do just that.  As for blacklists and whitelists, if users are really interested 

they should be maintained at the user's computer.  We do ourselves well by educating the user 

community that a free service has it limits and we have reached a limit now even before obtaining new 

hardware.  A fee-based service has more of a responsibility to cater to the users.  Our volunteers 

really do care.  I'm suggesting that the user community needs to care as well. Unfortunately, spam 

control requires effort. Many of our users don't take the time to try to deal with spam.  Web Mail is 

a great convenience, but in today's world it's a high maintenance item.

Since Thunderbird is free, we could make it available as part of our sign-up process.  For our existing

 users, we could send it to them and assist them with the setup.  If we make it the standard, support

 would be consistent for everyone.  I feel this would be a better use of our  volunteer's time rather

 than hoping the user community will do it on their own.

15. CHANGING PASSWORDS

Could you help me with changing my email address on CCIL? I am getting tooo much junk advertisements.

I don't think that it's a good idea to change your userid to avoid junk mail.  It may cut it down for a while, but the spammers find you again, anyhow.  I receive about 150 junk mails a day, but they don't bother me because I use Norton's AntiVirus and AntiSpam, which come with Norton's Internet Security package.  All the junk mail goes into the "Spam Bucket" folder, and Norton is very good at identifying the stuff I don't want. Every now and then, when I have the time, I skim through the spam bucket and verify that I don't want it, then click on "Empty the Spam folder" (and also the "Delete" folder, which is where the spam goes when I delete it).  So, if you really want to have another id, I can do it for you if you send me a message requesting it, but I don't think that will help in the long run. Note: User names are assigned by the registrar of ccil.

16. FIND BRIDGE

I am trying to find a photo of Yeatman's Bridge.  This was a covered bridge over White Clay Creek.  It burned in 1960 and no longer exists.  Any chance you can put this on your member bulletin board.  Someone might have a photo or and idea of where I could locate one.

You should be able to search historical archives on the Internet.

17. HOW TO FORWARD EMAIL

Please instruct me how to forward an email. Failed attempts to forward an email in which the whole message is contained in the body of the email, not in an attachment.  The email message is garbled (in machine language?).  This particular email also contained two jpg photos, which were available by clicking on the item in the "Parts" list provided.

All email clients are not alike.  Sending an email by TCP/IP to IMAP protocols may not have the same effect. Some formatting might not be supported by some Web browsers. The text margins, line lengths and fonts could be changed in another application. A Word document pasted into Outlook message pane would get scrambled in an IMAP recipient email. A text box and its contents could be lost altogether. Pictures are best sent by file attachment. In Outlook, go to Tools and Options, then click on Mail Format tab. You’ll see three different formats to send email: Microsoft Outlook Rich Text, HTML, and Plain Text. HTML resizes line lengths by moving the window pane to a different size. Suggest trying a search on the Internet for ideas.

18. MAIL DELIVERY FAILURE

I am able to send messages to members on CCIL Web Mail, but not to the same members with external addresses. Attempted to send and receive email had failed. A message that was sent could not be delivered to one or more of its recipients. This is a permanent error.

Domains can only be assigned to one system.  Since the domain is hosted on a new ISP, they must configure the alias addresses.  The explanation of why your mail gets forwarded now from a ccil account is that we had set up the Alias addresses but never disabled them when the domain was moved.  Thus, since the reference to the forwarding is still on our servers, mail sent within our system from our system sees it.  External sources will never be directed into our servers so they will never get forwarded to the appropriate person.  In Outlook, click on the Send/Receive button at the top of the toolbar. Your mail should download and send if you had something left in the send folder.

19. WEB PAGE NOT FOUND

I can login to ISP, but have trouble opening web pages.

Possible Problems:

• You typed the URL (web page address) incorrectly.
• The link you followed is out of date.
• The web page has been moved or renamed.
• The page has been deleted or does not exist.
• Your user ID or password is not valid.

Suggestions:

• If you typed in the address (URL) of the page you're trying to view into the address bar, please check the spelling. Addresses of web pages must be entered exactly.
• Use your browser's "Back" button and try to find another link.
• Enter a word in the Search Form to look for the links to the information you want. The page may have been removed or renamed, or is temporarily not available.
• Refer to the site map to find the section you're seeking.
• Check you have entered your user ID and password correctly.
• Use the search engine at the top of the page to find the web page.
• Use the navigation bar across the top to get to where you were going.
• If you are looking for an article try using the search page.
• If you have additional problems, please email us at help@ccil.org.
• Try starting on the home page.

20. CUTTING DOWN ON SPAM

I have Comcast, and still continue to be swamped with spam trying to sell me viagra, mortgages, investments. Would Norton Internet Security override Comcast spam checker?

Symantec, the publisher of the "Norton" family of defensive software is not associated with any ISP.  They are general products that are useable on any Windows type computer connecting to any ISP. It would work fine while connected to Comcast.  Go to this site:

http://www.symantec.com/home_homeoffice/products/index.jsp to check out their line of software.

Try using the mail handler (Outlook or Thunderbird) to go to the server first. Using web mail or the 

equivalent, look at the address and subject while the mail is still on the server.  Delete and expunge 

the mail you don't want, and fetch the remaining mail.  It takes a little time, but it ensures that the 

offending mail never reaches your computer.  Verizon has a pretty aggressive spam filter, but spam 

still gets through.

 We are encouraging members to use Firefox and Thunderbird for their Internet search and email programs.

21. HOW TO CONNECT TO CCIL

Many years ago you had an instructional page "CCIL.PPP Area" connecting to CCIL using PPP. This was for windows 95 and 98.   Do you have a procedure for XP since this version of windows has a number of differences? And now can I obtain a copy of it?

You might look at CCIL's welcome letter to new users, which includes some instructions for setting up your computer (with XP) to use CCIL. Also the CCIL home page has hyperlinks to direct users to instructions.

22. CAN’T GET CONNECTED TO CCIL

Has been away for quite awhile and thinks his account was deactivated since he wasn't using it, he is unable to get in - reactivated his account.

Just delete the old dial-up connection and start a new connection in the control panel Internet options.

23. ASSIGNING PASSWORDS

I can’t connect to CCIL. My username and password is not verified. If they are missing, can I set a temporary password?

It is impossible for us (anyone) to look up a password.  This is standard practice with ISPs. The only 

legitimate way to help a person with their password is to call them up and find out what password 

they want. We would then register the new password of their choice.

24. CAN YOU DISABLE MY ACCOUNT

Is there any way to close out my CCIL ACCT?  I no longer use it, and apparently others know my login name & password.

I will immediately cancel your account.  Of course you could have changed your password at any time, but I'll cancel your account now.  You are welcome to re apply for your account whenever you wish.

25. HOW DO I FIND MY OLD MESSAGES

How do I find Sent Mail?

The best way to find a message that you sent or received a while ago is to click on "Local Folders", and then "Find" and "Find Message".  You can then look up any message "To", From", or "Subject" if it is still in your machine.  Outlook has a Sent mail folder. You should be able to find them there if you haven’t deleted any Sent mail. Once mail has been deleted in the Sent folder, they are erased and deleted permanently.

26. SLOW CONNECTION SPEED

During this last 5 or 6 days, each time I connect to CCIL, the speed is 28.8 kbps and I do not understand that since prior connections were at speeds around 56 kbps. In the off chance that all the high speed ports were already in use by others, I have purposely connected to the CCIL server during the early morning hours when connection volume is down; but still get a 28.8 kbps connection. Please advise.

Have you bought a new phone and plugged it in to the same line somewhere? The amount/type of other devices connected to your phone line can slow it down - try removing everything else and seeing if it changed your speed.

Slow Connection Speeds

The speed reported by your modem when connected to the Internet may be lower than you'd like it to be. It is important to note that the connection speed that is reported by your modem is the initial connection speed. After connecting, adjustments and changes to the speed will occur. The modem may attempt to speed up (fall forward), but will slow down (fall back) when excessive transmission errors occur that prevent the modem from sustaining the initial speed. Some modems are aggressive, and attempt to connect at a high speed then downshift, while other modems connect at a conservative speed and attempt to up-shift during the connection. When a modem tries to achieve/maintain speeds that are beyond the line's actual capability, you end up with a lot of errors and speed shifts which result in poor throughput and performance. See Why Slower may be Faster from modemsite.com for more information.

Most likely it is your telephone lines. Most people can never get above a 31,200 bps and can average as low as a 26,400 bps connection due to line noise or other telephone company systems.

It wouldn't make any difference what type modem you use. The line problem can only be fixed by the telephone company. Good luck getting that to happen. Most telephone companies will do a line test for free. They always tell you that if the problem is in your house you will be charged for a service call if they come out. 3Com used to have a telephone number you could call using the HyperTerminal software with Windows. It would run a test on your direct connection and tell you if your telephone line was capable of achieving a 56K connection.

Test Your Phone Line:
If you think your noisy phone line is causing problems with your modem, check the following:

Check the Line for Noise:
First you need to get rid of the dialtone so you can really listen to the line. Dial a number, any number but obviously one which is valid for your area, so that you don't get the dialtone replaced by a busy signal. The easiest and most common across all areas is a "1". Is your dialtone gone? Now listen and really concentrate while you are doing so because you are only going to get 30 seconds before it times out and gets replaced by a busy signal again. This is the first major step to checking if you have a good line for a modem or not. Is it quiet? No pops, bangs, crackles, creaking, or faint voices in the background from other people's conversations. All or any of these noises will cause you a problem on a high speed modem link.

Just what are these noises? Well, it can be something as simple as a loose screw on a connector block somewhere between you and the exchange, or water getting into one of Telco’s cable ducts and the waterproofing (around the cable joints) has started to break down. You could have a bad connection in the house somewhere, and not necessarily on the line extension that's feeding your modem. Other people's conversations (called "crosstalk" in the trade) are not so easy to pin down, and are usually more likely to be further "into the system" before the source becomes apparent.

Check the Phone:
Let's presume you have one of these noises to some greater or lesser degree. Next you need to check the phone itself. After all, if it's just the phone causing the noise, it won't affect the quality you get from the modem now. If you have a spare phone, take it and plug it into the same socket and then check for noise again. If you don't have a spare phone, it might be worth heading to the local electronics store to pick up an inexpensive phone.

Another option take your computer to one of friends house and see how it connects there or have one of your friends bring there computer to your house and try to connect.

1. If it's not the telephone line, they should connect as good or about the same.
2. If it is your modem you shouldn't connect any faster from a known good location, say at your friends with your computer.
3. If you do this and connect with no problems at your friends house, it's your telephone line somewhere.
4. If your friends have problem connecting at your house or get much lower speeds, it's again your telephone line.
5, If you do not connect any better at your friends house, it could be a modem driver or your modem.
6. Worth checking out before you spend money for a new modem that you may not need.

27. HOW LARGE CAN A FILE ATTACHMENT FILE BE?

How large can an attached file be sent in an email?

Theoretically, there is no limit on the size of an attachment, but remember that a copy is saved in 

your outbox, which could be located on a CCIL server depending on how you access (send) your 

emails. Other fee based ISP’s limit emails from 2 to 5 MB. A large file increases the time it takes to 

load on the recipient computer, especially for dial-up connections.

28. CLEAN UP OUTLOOK MAIL BOX

How do you setup Microsoft Outlook for email?

The mailbox can be kept cleaned out in Outlook by following these instructions:

1.Use “Outlook Express” instead of “Webmail” to read your mail.  Make sure that you have not checked “Leave a copy of messages on server.” (This option is located by clicking on “Tools”, then “Accounts”, then “Properties.” Then click on the “Advanced” tab.

2.You can build a library of folders under the “Inbox” on your computer to sort your mail into categories. This is much better than grouping your mail on the mailbox in CCIL’s computer.

3. After you have received all of your mail, look at “webmail.ccil.org” and sign in to your mailbox. If there are any old messages still in webmail, you can delete them all. After you delete, make SURE you “Expunge” and then log out. (“Delete” only dumps the message into the trash can, but “Expunge” actually emptys the trash can.

4.After you use Outlook Express to get your mail, it is a good idea to check your “webmail” about once a week or so to make sure that your webmail is still empty.

Note:  I’m not quite sure how it works, but there are 2 mailboxes on CCIL. When you are sent a mail message, it goes into “Webmail outbox” and also the generic “Outbox” to be accessed by “Outlook Express” or “Network Navigator” or any of a host of other mail readers.  I find that reading your mail first via Outlook Express, then cleaning out your “Webmail” will keep your two mailboxes in CCIL’s computer nicely emptied.

The answers to your questions (According to my infalible logic) is: Symantec’s “Norton Internet Security” has a family of safety programs including Anti-Spam, Anti-Virus, Firewall, etc. Spams go into the “SpamBucket” folder allowing a quick check before deleting everything in this folder.

Stick with “HTML” which allows Bold, Underline, little cartoons, and other neat stuff to be sent and received via your email.

29. FULL MAILBOXS

How do I delete my Inbox email?

We have had some recent "sessions" with ccil users with a full mailbox.  The common denominator 

was that they were unaware they had a ccil mailbox, and were using some other mail service like 

Hotmail.  We were unaware of their second email address, and all warnings and requests to empty 

their mailbox were never received.  Several such users were disabled, because we thought they 

were not using their account. When they finally logged in, they couldn't get online.

    One solution is to forward any email sent to their ccil account to their alternate address. The 

mailbox is always empty because the mail was forwarded.  Another solution is to "turn off" their ccil 

mailbox.  If they have never used the ccil address, the mail is probably all spam and the second 

solution is the best.  If, like in my case, I used the ccil address for years, so I have the ccil mail 

forwarded to my verizon address.

 If we track down all full mailboxes, and offer one or the other solution, the problem should go away, 

eventually.

30. ISP Model

I would like to speak with someone at CCIL about your ISP model. My partners and I would like to 

provide a similar type of "free-ISP" within the Southern NJ area for low-come clients.

31. LONG ADDRESS LISTS

Sometimes we receive good emails having very long address lists creating large headers and when forwarded, these may be rejected by some ISPs. I like to clean up these forwarded messages and remove the long headers. But when I get on to "Forward", the headers do not appear, so I am unable to delete them. Is there a work-around I can use for my clean-up?

The best way to send the mail without all the previous lists is to just forward the final attachment directly.  When looking at the final attachment, forward just it without any previous steps.  The headers are not there because you are not forwarding them.  If you really want to see what you sent, look at the "Sent Items" folder afterward. The original "To:" list should appear in the body of the email that you compose. You should be able to delete it from the body of the forwarded message.

We should protect the security and privacy of the distribution list recipients by removing the list from the forward email. An alternate approach to forward an email could follow this method:
1. Copy the part of the message that you want to send.
2. Select Forward.
3. Delete any attachments.
4. Type in new address of the person you want to forward the message.
5. Paste the copied message in the message window.
6. Enter a new subject line.
7. Click on Send.

Read this link to learn how to safeguard your mailing list:  http://mailnull.com/protect

32. RECOVER DELETED EMAILS

I have inadvertently deleted an email from my inbox.  How may I

recover that email?  Had I forwarded it, it would be in my Sent Mail and I

could recover it from Sent Mail.  But if I just delete it, its gone.

33. USER SUPPORT WEB PAGE

We will be working on our website User Support web page. Our members are experiencing excessive spam and overflowing mail boxes. Additional content needs to be added and revised so our users can efficiently have a better experience with the services that we provide.

Maybe we should consider requiring all users to use an email client and force the download of the mail from the server.  Even with your letter, I believe most users will ignore it and continue their habit since there is no incentive for them to change.  Unfortunately, spam control requires effort.  From the number of emails I see, many of our users don't take the time to try to deal with spam.  Web Mail is a great convenience, but in today's world it's a high maintenance item. I've been using Thunderbird and really like it.   Since it is free, we could make it available as part of our sign-up process.  For our existing users, we could send it to them and assist them with the setup.  If we make it the standard, support would be consistent for everyone.  I feel this would be a better use of our volunteer's time rather than hoping the user community will do it on their own

34. FIREFOX PROBLEM

That is the way it has always been until I started using Firefox.  If you can, please tell me how to 

contact Firefox and ask them to fix this for me.

35. EMAILS REJECTED BY ISP

Sometimes we all receive good emails having very long address lists creating large headers...and 

when forwarded, these may be rejected by some ISPs. I like to clean up these when I get on to 

"Forward", the headers do not appear, so I am unable to delete them. Is there a work-around I can 

use for my clean-up?

36. EMAIL PROBLEMS

A good place to start looking for answers to your CCIL email problems would be in the User Support pages of the CCIL web site. Try User Support page and Email link: General Information

Email or e-mail (electronic mail) is the exchange of messages by telecommunication. E-mail messages 

are usually encoded in ASCII text, however, you can also send HTML and non-text files, such as 

graphic images and sound files, as attachments.

Mail server settings:

SMTP Server: smtp.ccil.org

IMAP Server: imap.ccil.org

POP3 Server: pop3.ccil.org

Email address: your username@ccil.org

Password: your ccil password

Mail directory for PINE and WebMail: mail/

When using a high speed Internet connection (e.g. Verizon DSL or Comcast Cable), a call the ISP 

Customer Support may be needed to get your user information to complete the setup. To connect 

CCIL,  you need the imap.ccil.org in the account settings as mention above.

37. MAKING CHANGES TO DIAL-UP

How to secure email accounts in public areas?

Do you have public access in a computer room?

If that's the case, you need to make sure your password is not saved on that computer. When you 

want to connect to the Internet, you need to type in your password and don't save.

A connection can be deleted by clicking on the dial-up icon, either on the Desktop, or in the Control 

Panel Connections screen. Just highlight the dial-up icon and press the delete key. You can still 

access your email by using Internet Explorer. Typing in the address of the email or web site in the 

address field, should get you back in business again

To set a new password in Dial-UP, perform the following steps:

(CCIL has to know is you change your username and password)

1. Open Internet Explorer

2. Tools

3. Internet Options

4. Connections tab.

5. Select CCIL 610-431-2839 (West Chester and Exton)

6. Select Settings button

7. Change username or password in Dial-Up section

8. Click OK buttons twice to return to your desktop.

To set a new password in Outlook Express:

1. Open Outlook Express

2. Select Tools