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Welcome to User Support How To ...

PASSWORD HELP HOW TO CONNECT TO CCIL Remove MS Outlook Service
NEW MEMBER CANT CONNECT CCIL Shut Down Email Account 2
HOW TO TURN ON COOKIES ASSIGNING PASSWORDS Unable To Login
COMPUTER TRAINING CAN YOU DISABLE MY ACCOUNT Deleting Inbox Email
DROPPED CONNECTIONS HOW DO I FIND MY OLD MESSAGES Anyone with a solution
COMPUTER PROBLEMS SLOW CONNECTION SPEED Emails Over Two Months Old Will Be Deleted
THUNDERBIRD HOW LARGE CAN A FILE ATTACHMENT BE? Can Not Connect To CCIL Web Site
LinuxForce Spam Controls CLEAN UP OUTLOOK MAIL BOX Outlook Distribution List
DISABLED ACCOUNT FULL MAILBOXS Closing Email Applications
CELL PHONE ISP Model Missing Login for Website
CAN NOT DELETE  MY EMAIL LONG ADDRESS LISTS User Groups
WINDOWS XP SETUP RECOVER DELETED EMAILS User Storage
HOW TO SETUP MS OUTLOOK Mail USER SUPPORT WEB PAGE Can Not Forward Main
SPAM POLICY FIREFOX PROBLEM Disk Usage Space
CHANGING PASSWORDS EMAILS REJECTED BY ISP Changing Password
FIND BRIDGE EMAIL PROBLEMS
HOW TO FORWARD EMAIL MAKING CHANGES TO DIAL-UP
MAIL DELIVERY FAILURE JUNK FILTERING
WEB PAGE NOT FOUND CCIL RESOURCES
CUTTING DOWN ON SPAM Shut Down Email Account 1

Welcome to CCIL User Support page. On this page you will find past Help Desk requests for dial-up connection and miscellaneous computer problems. We hope these articles will be helpful. New articles and procedures will be added when users ask for additional assistance. If anyone would like to suggest additional content or correction, please email the Help Desk at help@ccil.org with your suggestions and corrections.

ELiteracy Mentors
Eight ELiteracy Mentors were named in September at the Volunteer Appreciation Night. They will help CCIL users with their Internet connections and computer problems. Volunteers are welcomed. Mentors' volunteered for Spring City, Kennett Square, Downingtown, Lancaster, and two in West Chester. The Help Desk will rely on the mentor to correct Internet configuration problems the user may have with their computer and software.

Security Alerts

 
 
Since our new servers have come on line, many of users have complained about getting a series of SECURITY 
ALERTS.
 
Don Homer, one of our technical volunteers, has figured out that it only happens to those of you who are using Internet 
Explorer browser. To stop those messages in Internet Explorer:
 
Click "Tools" then "Internet Options"
 In the Internet Options dialog box, click on the "Security" tab, and "Custom Level" button.
 In the Security Settings dialog box, there's a "Settings:" window. Scroll down(1/2 way prox.)to:
     "Display mixed content'
     and click Enable
     drop down to the next item which is,
     "Don't prompt for client certificate selection when no certificate or only one certificate exists"
     and click Enable
Click OK at the bottom of the Security Settings dialog box
Click OK at the bottom of the Internet Options dialog box