 CCIL
Help Desk strives to satisfy user requests by responding
within 24 hours.
The
weekday Help Desk has 5 volunteers that call in to the voice
mail to retrieve messages. Anyone calling in to apply
for dialup Internet connection would leave a message with
their name and phone number. We also have users that may have
problems with their dialup connection, and is requesting help
to reconnect to our servers. Sometimes users would like us to
help them configure Outlook or Outlook Express so they can use
an alternate to IMP WebMail.
We have been urging everyone to
use Mozilla Firefox and Thunderbird as their preferred browser and
e-mail client. Using an alternate to IMP Webmail would pull
all the email messages to the user computer. This would free
storage space on the CCIL server. There is a 20 MB limit
for the user e-mail storage. We are required by the West
Chester University to keep each user to the 20 MB limit.
When we
see the Inbox getting full, emails are sent out to remind the
user to delete their unwanted email messages. After three
notices are sent, and the user does not reply, CCIL will close
the user account. The e-mail messages are still on the server,
but is transparent to everyone.
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Usually
the user was on vacation or happed to be inactive on the
Internet. In the meantime, SPAM keeps coming in to fill the
Inbox. So we have to take action, and wait if the user calls
in to get connected again. Then we can remind the user of his responsibility
to delete his unwanted e-mails.
When calling for
help, please remember to speak slowly and leave your full name
and phone number. Sometimes the voice recording may not be
clear enough to understand the recording. Also, if the caller
is calling about not getting a connection to the CCIL server,
we would sometimes check their account in the Administration
Section to verify if the caller is a member. This is helpful
to use to diagnose the problem. Sometimes the server may be
out of service, and we would the the caller to wait until
service is restored.
Please remember we
are volunteers. Some of us may work the week day, and can only
return your call to briefly offer some quick suggestions.
Sometimes, I have to call after 6 PM to make contact. Other
members may be retired, and depending on their traveling, may
answer sooner. The Help Desk may not know the correct solution
to the problem, and would have to call or e-mail another
member for help. Please be patient while we respond to your
needs.
SquirrelMail is here.
We will be offering tips for its usage.
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